Ordering Information

All products are handcrafted in small batches, free of fillers, additives, chemical preservatives and synthetic fragrances. We use only the finest natural ingredients, including organic cold-pressed oils, botanicals and herbs.  As a result, there may be seasonal variations in our products from time to time. All products have an average shelf life of 6 - 9 months.

Packaging

All products are packaged in branded re-usable glass bottles, drawstring bags, aluminium tins, and compostable paper and glassine bags with eco-friendly paper labels. Orders are shipped in upcycled/recyclable boxes and packing materials to be as eco-friendly as possible. Please re-use, recycle and compost all packaging materials as much as you can.

Payment

All major credit cards are accepted and processed securely through Stripe.

Shipping

All domestic orders ship for a flat rate fee within 5-7 business days upon payment. In the event that your order shipment may be delayed, we will contact you directly with information.  

Please note that once an order ships it becomes the property and responsibility of USPS to deliver to you. Franny and Jet is not responsible for late deliveries, weather issues, delivery to the wrong address, stolen packages off your doorstep, or damage incurred during shipment (unless due to our packing error). If any of these issues occur you will need to contact USPS to resolve. Insurance up to $50 is automatically included in USPS Priority Mail shipments.

International orders are subject to respective taxes and duties. Please allow two weeks for wholesale orders to ship.

Refunds and Exchanges

All sales are final, no exceptions. Due to the nature and ingredients of our products, returns or exchanges are not accepted so please be sure of your purchase before you place your order. Once an order is shipped, we can no longer issue a refund if the products arrive in good condition.  If your order arrives damaged, please promptly let us know with a photo of the product and the packaging for us. In the event that an order arrives wrong or damaged due to Franny and Jet's error please contact within 48 hours. Orders that arrive damaged due to USPS delivery mishandling will need to be handled through USPS. 

Safety

Please note that it's important for you to be aware of your skin's sensitivities before using any Franny and Jet products. Even though products only contain nature made ingredients, if you are at all concerned about your skin's reaction please proceed with caution. Those who are pregnant or nursing should consult their doctor before using any product containing essential oils. All products and information on this website is not intended to treat, cure, prevent or diagnose any medical condition and are not a substitute for the medical advice of a trained physician or herbalist.

Wholesale and Press

Please allow two weeks for wholesale orders to ship.  For wholesale inquiries please visit the wholesale page.  For all press inquiries please contact hello@frannyandjet.com.